Are your quotes really free and with no hidden fees?
Yes. All our quotes are free and the price we agree is the price you pay. We don't add hidden charges or surprise fees — everything is set out clearly before you book.
How far in advance should I book?
We recommend booking as early as you can to secure your preferred slot, especially for weekends and month-ends. That said, we operate 7 days a week and can often help with short-notice and same-day jobs — just ask.
Do you offer packing services?
Yes. We offer full packing and unpacking, furniture disassembly and reassembly, and blanket wrapping for furniture and appliances. You can do as much or as little of the packing yourself as you like.
Do you provide storage?
Yes. We offer clean, dry, CCTV-monitored storage units in London for short-term or long-term use — perfect for moves with a gap between properties, decluttering, or business stock.
Can you do collections and deliveries?
Absolutely. We handle same-day and scheduled collection and delivery — from online marketplace purchases and furniture to single items and business deliveries.
Are you available on weekends and evenings?
Yes — we operate 7 days a week, including evenings, weekends and bank holidays. This is especially useful for office moves that need to happen out of hours. Sunday removals are by request and subject to availability, with rates on a Sunday an additional £5+VAT per hour, per removal porter.
Will I have a dedicated Move Manager?
When you book your move with us, we'll assign you a dedicated Move Manager who stays in contact with you before, during and after move day — making sure everything runs stress-free.
Who pays for the parking of the removal vehicles?
You are responsible for access at your properties and therefore for the cost of parking the vehicle(s). This will be discussed in advance of move day, along with the expected additional cost to park your removal vehicle(s). If a parking ticket is received due to restricted access at your property, the cost of the ticket will be passed on and will be payable by you.
Do you offer ancillary services, such as cleaning or a handyman?
We can offer a handyman service, and the rates are shown on our price guide. We're also aware of other companies in the local area who provide ancillary services, and we'd be pleased to pass their details on for you to decide whether you'd like to use them. Please note we cannot be held responsible for the quality of these services; however, we'd be happy to share our past experience of using them.
